House Rules & Policy

1. Reservations & Payment

- A valid credit card is required to guarantee all reservations.

- An authorization of $1 will be applied at the time the reservation is made in order to confirm the validity of the card on file. Full payments for the reservation may be taken by the hotel on the date of arrival, prior to check-in, in order to confirm the stay.

2. Cancellation & No-Show Policy

- Cancellations made on refundable reservations 48 hours prior to arrival will not incur a charge.

- Cancellations made on refundable reservations within 48 hours or no-shows will be charged 1 night + tax.

- Non-refundable rates and advance purchase bookings are final and cannot be modified, cancelled, or refunded.

3. Check-In & Check-Out

- Check-in time: 3:00 PM | Check-out time: 11:00 AM

- Early check-in and late check-out are subject to availability and may incur additional charges.

- A valid physical government-issued ID and credit card must be presented at check-in.

4. Occupancy

- Maximum room occupancy is 4 persons.

- Registered guests only; unregistered visitors must be approved by the Front Desk.

- Minimum check-in age is 21 years old.

5. Smoking Policy

- The Kenilworth Hotel is a 100% smoke-free and vape-free property.

- A cleaning fee of $500 will be charged for violations of the smoking policy.

6. Pet Policy

- Pets are not permitted.

- Guests are responsible for any damages caused by pets on the property.

- Service animals are always welcome in accordance with ADA guidelines.

7. Parking

- Parking is available for registered guests at no cost. Parking beyond the dates of your stay is subject to an additional charge of $20/day.

- Hotel is not responsible for loss or damage to vehicles or belongings left inside.

8. Payment & Incidentals

- A hold of $100 will be placed on the guest’s credit card at check-in to cover incidentals and damages.

- Final charges will be settled at check-out; unused authorization holds will be released by the issuing bank.

9. Guest Conduct

- Quiet hours are observed between 12:00AM-07:00AM.

- Excessive noise, disturbances, or illegal activity may result in eviction without refund.

- Guests are responsible for any damage to hotel property during their stay.

10. Force Majeure

- The hotel is not responsible for events outside of its control (e.g., weather, transportation delays, government restrictions) that affect a guest’s ability to arrive or depart.

11. SMS Terms.
- By opting in, you consent to receive text messages from The Kenilworth Hotel - Airport West related to your reservation and stay, which may be sent using automated technology. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. Carriers are not liable for delayed or undelivered messages. For questions, contact Reservations@TheKenilworthHotel.com. https://us2.cloudbeds.com/en/reservation/gvB9D9/privacy

12. Agreement

- By completing a reservation, the guest acknowledges and agrees to these policies.

CANCELLATION POLICIES